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Technical Support (Automation Company)

Job reference: VHR/TST/17042018. Please quote this reference number when discussing this position with us.

  • Responsible for providing the technical support (on and off site) to customers and the organization’s sales team.
  • Responsible for after sales services including repair, analysis and documentation.
  • Provide technical support to customers – on and off site.
  • Assist Sales representative regarding queries on technical capabilities of product, programming and configurations.
  • Identify, analyze and repair products from after sales return claims, including proper documentation/reporting and request for replacement parts when needed.
  • Provide reports on onsite supports incidents.
  • Escalate technical/customer’s issues to supervisor/relevant department/management.
  • Provide product feedback / customer suggestion to supervisor/relevant department/management.
  • Ensure customer satisfaction.
  • Other duties as assigned.

Employer:

  • An established company form French with focus in home automation business based here in Jakarta, Indonesia. 

Qualifications:

  • Bachelor’s degree in related field – Electrical
  • 5 + years’ experience in specification generation
  • Relevant industry knowledge and a strong network of specification contacts
  • Experience with relevant software
  • Experience in networking with architects, builders, interior designers, etc.
  • Experience in a global corporate environment.

Salary and benefits:

  • Permanent position. 
  • Attractive salary package
  • Insurance covered. 

Application: Applications for this position are due by 17 Jun 2018. Apply for this job or send by email

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